Cancellation Policy 

You cannot cancel an order after it's placed for any reason. 

Return Policy



Please visit our Returns Center here to submit your return request.


All returns must be shipped to: 


9659 N Sam Houston Pkwy E. Ste. #150-317

Humble, TX 77396

Please visit our Returns Center here to submit your return request.

All return requests should be submitted within 15 days of delivery and delivered within 10 days after approval is granted. After 10 days, we have the right to reject the return. Please DO NOT ship your return without getting an approved return request from 12TwentyTwo. We are not responsible for returns shipped that did not request approval via our Returns Portal. Unfortunately, we do not offer refunds, unless items are damaged. All returns will be refunded to store credit. It is the customer's responsibility to purchase postage for the return.

You are eligible to return if, your items are unused and in the same condition that you received it with original tags attached. If the tags appear to have been tampered with, or removed, you will be denied store credit. Please use your invoice as your return form. All returns should be accompanied with the invoice. Returns can be shipped using any carrier, but you are responsible for postage unless the items were sent damaged. Please send proof of postage, or tracking to once shipped. 

 Additional non-returnable items:

Gift cards

 Sale Items (Final Sale)

Refunds (if applicable)

We do not issue refunds for any reason. All orders will be refunded in the form of store credit. 


Once your return is received and inspected, an email will be sent to notify you that we've received your returned item. We will also notify you of the approval or rejection of your store credit.


Sale items (if applicable)


Regular priced items may be refunded, MARKDOWN items are FINAL SALE.


Exchanges (if applicable) 


If a damaged or defective item is shipped to you, please notify us within 15 days from delivery. After 15 days, you will not be eligible for an exchange. If you would  like to exchange it for the same item, please send an email to and send your return to:

9659 N Sam Houston Pkwy E Ste 150-317, Humble, TX 77396

A full refund will be issued for shipping costs if the item is defective or damaged. You will need to email the proof of postage and we will happily issue the refund. Be sure to accompany the return with the invoice as mentioned above.  




If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a store credit to the gift giver and they will be notified about the return.